How
May We Help You? 
Hello we
are here to help you with anything that we can. Questions Comments and concerns are our top priority.
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How
we process orders for countries outside of the U.S.:
When
you submit your order, Visa, MasterCard and AMEX will provide us with the phone
number of your credit card bank. We will call them to verify that the address
and cardholders name that you provided in your order matches what they have in
their record. If this information does not match, your order will not be processed.
If your credit card bank refuses to speak with us to verify your address when
we call them, we will be unable to process your order. We
ship to most countries in the world.
Shipping costs are different in every country. For information on shipping costs,
click here. We do not ship to France or Nigeria.
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How
much are your shipping costs?
Shipping and handling costs depend on the distance to your
destination and the total weight of your order. Our web site is equipped to calculate
the shipping costs automatically for destinations within the following countries:
USA,
Canada, UK, Australia, Austria, Brazil, Chile, Germany, Greece, Hungary, Ireland
(Eire), Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico,
Singapore, Spain, Sweden, Switzerland, Taiwan and Venezuela.
To obtain an automatic shipping cost calculation, create a temporary order on
our web site by adding the items you are interested in to your shopping cart.
When you are ready to obtain your shipping cost go to the CHECKOUT area. In the
checkout area, submit your full destination address. Our web site will then give
you a grand total of the order including shipping costs. If you decide to submit
the order for processing, you can then finally enter your credit card information.
If your country is not listed above, please contact us for
assistance.
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What
is your privacy policy?
Please
refer to our privacy policy page for complete information.
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Do
you sell wholesale or offer volume discounts?
Yes,
we offer volume discounts. If you are a retailer and will be purchasing 12 or
more items you will qualify for opening a wholesale account and obtaining special
pricing. The 12 item minimum does not have to consist of the same item. To open
a wholesale account, click here.
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What
methods of payment do you accept?
We
accept MasterCard, Visa, American Express and Discover. To pay via check or money
order, please contact us for
instructions.
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What
shipping methods do you use?
We
ship exclusively via USPS and FedEx. Orders are usually processed the next business
day after being submitted. USPS or FedEx will deliver your order within 3-9 business
days after that. Business days are Monday-Friday excluding holidays. If you require
express shipping, please call us. If an item you ordered
is out of stock, we will inform you via email of the expected delay or provide
you with other options.
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What
happens after I place my order?
Your
order will be processed within the next business day. Once your order has been
shipped (usually within 1-5 business days), you will receive an e-mail confirming
shipment.
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How
can I track my order?
Most
orders we ship within the U.S. are eligible for online tracking. If you provided
your correct e-mail address upon submitting your order, we will e-mail you a tracking
number once your order ships. You may use that number to track your order at the
USPS or FedEx web sites.
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What
is your guarantee and return policy?
It is
very important to us that you are 100% satisfied with your purchase. If our product
does not meet your expectations upon arrival, you have 30 days to return your
unused merchandise for a refund.
Your credit card will be
credited for the price of the product and any taxes, excluding shipping costs.
If the return is due to a manufacturing error, we will send you a replacement
for the item and the initial & return shipping fee will be waived. If you
received the wrong item, we will send you the correct item and the initial &
return shipping fee will be waived.
In order to return a product
to us, e-mail us at customerservice@ilikeyourpurse.com
to request a return authorization number. Please include your name and invoice
number in order to process this return.
Your card will be credited once we have received and processed your return. Credit
card companies vary on the time it takes for a credit to appear on their customers
records. Please allow one to two billing cycles for the refund to appear on your
statement. Item(s) must be unused with tags still attached and in the same condition
as received. We suggest that all items be returned to us by a shipping method
in which you can get a tracking or delivery confirmation number. If we do not
receive a return (or it does not show up in our records as having been received),
we cannot issue a credit without a proof that it was delivered to us.
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How
may I contact you for additional assistance?
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